Windows 10 2004 update failure diagnosis (the proper way)

这篇文章记录了 Windows 10 升级至 2004 版本时进度长时间卡在 61% 的排查思路和解决办法。

While Windows 10 updating from version 1909 to 2004, the progress stuck(,hang, freeze) at 61%, which is a known issue related to Conexant ISST audio drivers.

But in my case, I don’t have this driver in my system. And the Microsoft Community Forum just provides random guesses or solutions as usual, such as unplug some external devices or do a system check.

Finally, here is the proper way to diagnose the issue during Windows update I found: Resolve Windows 10 upgrade errors - Windows IT Pro - Windows Deployment | Microsoft Docs

  1. Download SetupDiag tool from SetupDiag - Windows Deployment, which is a tool to collect and analyze the logs from Windows Update.
  2. Excute the SetupDiag.exe, two files will be generated in the same path, which are SetupDiagResults.log and Logs.zip.
  3. In my case, SetupDiagResults.log said SetupDiag was unable to match to any known failure signatures, which works properly because the update just stuck at 61% without any error report.
  4. According to Log files - Windows IT Pro - Windows Deployment, the issue happened at Down-Level, and the log for it is setupact.log, which is collected into Logs.zip. And here are the last serval lines of my log:
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2020-06-13 19:59:05, Info                  MIG    AddDriverFiles: Processing driver: Mobile Intel(R) Processor Family I/O PCI Express Root Port #9 - 9D18, INTEL, INTEL
2020-06-13 19:59:05, Info                  MIG    AddInfAndCatalog: Adding catalog file: C:\WINDOWS\system32\catroot\{f750e6c3-38ee-11d1-85e5-00c04fc295ee}\oem120.cat
2020-06-13 19:59:05, Info                  MIG    DumpDeviceDriversCallback: Adding file: C:\WINDOWS\system32\DRIVERS\pci.sys
2020-06-13 19:59:05, Info                  MIG    AddDriverFiles: Processing device: 4d36e96c-e325-11ce-bfc1-08002be10318
2020-06-13 19:59:05, Info                  MIG    AddDriverFiles: Processing driver: HP Dock Audio, Synaptics, Synaptics
2020-06-13 19:59:05, Info                  MIG    AddInfAndCatalog: Adding catalog file: C:\WINDOWS\system32\catroot\{f750e6c3-38ee-11d1-85e5-00c04fc295ee}\oem26.cat
2020-06-13 20:00:58, Info                  MOUPG  CInstallUI::ShowMessageBox: Showing MessageBox
2020-06-13 20:01:00, Info                  MOUPG  CInstallUI::ConfirmCanceled: User cancel confirmed
2020-06-13 20:01:00, Info                  MOUPG  CInstallUI::OnProgressChanged: Cancel is requested. Returning ERROR_REQUEST_ABORTED
2020-06-13 20:01:00, Error                 MOUPG  CInstallUI::OnProgressChanged(575): Result = 0x800704D3
2020-06-13 20:01:00, Error                 MOUPG  CSetupUIManager::OnProgressChanged(378): Result = 0x800704D3
2020-06-13 20:01:00, Error                 MOUPG  CSetupHost::OnProgressChanged(2306): Result = 0x800704D3
2020-06-13 20:01:00, Error                 MOUPG  CSetupManager::DlpManagerCallback(2063): Result = 0x800704D3
2020-06-13 20:01:00, Info                  MOUPG  Cancel of current task requested...
2020-06-13 20:01:00, Info                  MOUPG  Attempting to cancel current task...
2020-06-13 20:01:00, Info                  MOUPG  MoSetupPlatform: Calling SetupPlatform::INewSystem::RequestCancelOperations...
2020-06-13 20:01:00, Info                  MOUPG  Task cancel request returned: [0x0]
2020-06-13 20:01:00, Error                 MOUPG  SendCallbackMessage: [0x7] -> user callback returned 0x800704D3
2020-06-13 20:01:00, Error                 MOUPG  CDlpTask::Cancel(984): Result = 0xC1800108
2020-06-13 20:01:00, Info                  MOUPG  SendCallbackMessage: [0x7] -> Cancel request returned 0xC1800108

As the log shown above, the progress hangs at 19:59:05, which is Processing driver: HP Dock Audio, Synaptics, Synaptics. I do connect a HP Thunderbolt 3 dock to my ThinkPad X1 Tablet 3rd Gen. So I disconnected it, uninstalled the device and driver for it, reboot and the update works again as I expected.

PS. I’ve tried update the system using Windows 10 2004 MSDN image, it stuck at 31% due to the same issue. The proper way to fix this is shown above.

E.O.F.